Shipping & Returns

Shipping Information

USA

Who will deliver your package:

We usually use Fed ex for kratom orders. You can expect 3(west coast)-5(east coast) business days depending on where you are located in the USA.

International

Who will deliver your kratom package:

We use Corporate EMS, usually arriving by DHL for most of our shipping to make sure your package is treated promptly and quickly. We provide all the necessary customs paperwork for your order. We also have special contracts with shipping company which means you can be assured your package is in good hands. We will provide phytosanitary certificates, invoices, material safety data sheet, Toxic Substance Control paperwork if necessary. Please contact us for more information. For larger orders, we will send using DHL or UPS, we can provide brokerage assistance in most cases, please contact us.

How long will it take to receive your package?

Your package is usually treated the same day or next business day depending on the time the payment is received. You can expect your package anywhere between 5-10 business days for most orders. If you are looking for larger orders over 100kg, please expect slightly longer delays because of extra paperwork.

Will I have to pay customs and duties?

Depending on your country, fees will vary, but yes there are some fees to pay, usually your local tax + custom or brokerage fees.

We do not ship Mitragyna Speciosa to the following countries:

Australia, Burma, Denmark, Finland, Ireland, Lithuania, Malaysia, Myanmar, New Zealand, Norway, Poland, Romania, Russia, Sweden, Thailand.

Returns

< h3>Can I return a package?

You can return or exchange an unopened package at no extra fee on our end. Please note you will have to pay for shipping including the insurance. We will refund packages when they have returned to our warehouse. If package has been opened, there is not much we can do. Although, we are proud to say that we have never had returns issues, please, if for some reason you are dissatisfied with our product contact us and we will look into the matter, but the basic rule is no refund, no exchange on opened packages.

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